Live Lean Rx Florida Booking Policy
You will be required to enter your credit card information upon booking/creating your appointment regardless of membership status or discounted voucher use.
You will not be charged unless you violate our booking policy.
Why Am I Being Asked For My Credit Card Information?
We are a by-appointment-only concierge environment facility that creates a private interaction between professional staff and client during reservations. This means that our staff members are only in the office when appointment times are reserved and the clients who reserve these times receive our undivided attention. Once a reservation is made, nobody else can reserve this spot as we do not allow walk-in appointments. Out of respect of our staff and our clients who purchase our time, we require a Credit Card be collected upon reservation in an effort to reduce the amount of appointments being reserved by individuals who are not mindful of this concept.
APPOINTMENT CONFIRMATIONS ARE MANDATORY
Out of consideration for our clients and staff, if you neglect to confirm your appointment by the following methods (1) via our MindBody Online system or (2) by notifying the office via leaving a voicemail or sending an email/text message at least 24 hours prior to your appointment, your appointment will automatically be cancelled.
If you (1) fail to confirm your appointment 24 hours prior to your scheduled services (2) confirm and fail to show up or (3) Cancel your appointment less than 2 hours prior to your reservation you will be automatically be removed from the schedule, charged a $25.00 fee and NO REFUND will be issued.
EMERGENCY AND SPECIAL CIRCUMSTANCE CANCELLATION
If you (1) Fall ill (2) Become involved in an accident (3) Experience other travel, health etc. circumstances beyond your control that cause you to miss or cancel your appointment outside the policy guidelines, your $25.00 fee may be refunded or waived upon proper communication from the client to our staff member at owner/manager discretion on a case by case basis.
Your $25.00 fee may be applied to your total purchase as a credit if you re-schedule and return for an appointment without another cancellation.
NO SHOW POLICY & LATE ARRIVAL NOTICE
We are a "by appointment only" facility, which means we do not have set staffed hours where someone is here for walk-ins.
A failure to inform the office by (1) calling (you MUST leave a message if we do not answer), (2) Text message to the business phone line or (3) by direct email to the location will result in an automatic early cancellation and a $25.00 fee charged to your credit card on file.
If we do not hear from you within 15 minutes past your appointment time after you have confirmed your reservation, our staff will move on to the next appointment or leave the office if you are the last scheduled appointment for the day. Re-scheduling can be done at your leisure online the same way you booked the appointment initially for another available date and time.